Shipping Policy
At Mountain Steps, we are committed to providing the best shipping options, regardless of where you live. We deliver to customers worldwide, ensuring a high level of service and responsiveness.
Delivery Timeframes
Our delivery process is divided into two key periods:
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Processing Time (24-48 hours):
- Order confirmation, adjustment, quality inspection, and packaging.
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Delivery Time (Approximately 5-8 Business Days):
- The time required for your order to travel from our international shipping center to your delivery location.
- Estimated delivery times for major destinations:
Please note: Shipping times do not include potential delays due to customs and duties. Additionally, there may be longer delivery times during peak seasons such as New Year, Black Friday, or Valentine's Day.
Shipping Costs
We offer the following shipping option:
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Standard Shipping (with tracking): Free
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Insured Delivery: Included with all orders for added security.
Shipping Insurance Policy
We are committed to ensuring that your shipments are handled carefully and reach their destinations safely. To provide additional security, we offer optional shipping insurance. This document outlines our policy regarding the non-refundable nature of shipping insurance.
Policy Details
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Insurance Coverage: Shipping insurance covers loss, theft, or damage to your package during transit, up to the value declared at the time of purchase.
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Non-Refundable Clause: Once purchased, shipping insurance is non-refundable, regardless of whether the shipment is used or the outcome of the shipment.
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Claim Process: In the event of a claim, please contact our customer service team within 7 days of receiving damaged goods or within 14 days for lost items. Provide all necessary documentation, including proof of value and any photographic evidence if applicable.
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Exclusions: Shipping insurance does not cover delays, consequential losses, or any pre-existing damages not caused during transit.
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Contact Information: For questions or claims, please email info@mountain-steps.com
Acceptance
By purchasing shipping insurance, the customer acknowledges and agrees to the terms outlined in this policy, including its non-refundable nature.
Order Modifications and Cancellations
Please be aware that once an order is placed, it cannot be changed or canceled. Packaging and processing begin immediately upon receipt of your order.
